Order tracking
Where's my order?
Paste your tracking number below and we'll show you exactly where your Areta order is right now.
Tracker not loading? Open it on 17TRACK.
How your order moves
Here's what happens from the moment you check out.
- Order placedYou'll get a confirmation email right away.Instant
- ProcessingWe prepare and pack your order.1–3 business days
- On its wayYour tracking number is emailed to you.Tracking can take 2–5 business days to update
- DeliveredCozy legs, delivered to your door.4–8 business days after shipping
Delivery estimates don't include customs or clearance delays for international orders.
Common questions
Quick answers before you reach out.
Where do I find my tracking number?
Search your inbox for "Your order has shipped" from hello@shopareta.com. The tracking number is in that email, and the button in it opens this page with your number already filled in. Check your spam or promotions folder if you can't see it.
I haven't received a tracking number yet
Orders take 1–3 business days to process before they ship, and the tracking number is emailed once your order leaves us. If it has been more than 5 business days since you ordered and you still have no tracking, contact us and we'll look into it right away.
My tracking says "no information" or hasn't updated
That's normal at first. After your package ships it can take 2–5 business days for the carrier to scan it and for tracking to show movement. Check back in a day or two.
It says delivered, but I don't have my package
Check around your door, mailbox, and with neighbors, since carriers sometimes mark a package delivered a little early. If it still hasn't turned up after 24 hours, contact us with your order number and we'll help.
Can I change my shipping address?
Contact us as soon as you notice a mistake. Once an order has been handed to our fulfillment team we may not be able to change it, so the sooner the better. Please double-check your address at checkout.
Need a different size?
Sizing mix-ups happen. See our Size Exchange Policy in the footer, or contact us with your order number and we'll sort it out.