Shipping policy

RETURNS & REFUNDS

Please be aware, once an order is placed, we can't cancel the order, as it begins processing immediately. However, once your order arrives, you may reach out to our support team to start the return process. Once you return your item, we can process your exchange or refund!

PRIORITY + INSURED SHIPPING
If you've selected Priority + Insured shipping, you will be given the option to have your order reshipped or refunded if it's lost in transit. If you ordered using Free Shipping or Priority Processing, we will reship your package if it is lost during transit.

LOST/MISSING PACKAGES
Areta is not liable if an incorrect address was entered during checkout. Please make sure your billing and shipping address are correct before placing your order. If we made an error, we will take full responsibility for the original order at no charge.

CUSTOMS
We are not responsible for any customs fees once an item has shipped. By purchasing from Areta, you consent that your package may incur customs fees upon arrival in your country.

SHIPPING TIME
Shipping time varies by method. Current estimates:

Processing time: 1–3 business days for all orders, in addition to the shipping time above. All shipping times exclude customs/clearance delays.

TRACKING INFORMATION
You'll receive an email with tracking once your order ships. In rare cases, tracking may be delayed for free shipping orders.

MY TRACKING SAYS "NO INFORMATION AVAILABLE"
For some carriers, it takes 2-5 business days for tracking to update. If your order was placed more than 5 business days ago and there's still no tracking info, please contact us.

---